Frequently asked questions

We will discuss & agree this during the initial consultation, however as a general rule you can either pay as you go - I will invoice you after each session, or pay up front - I will invoice you before our first session for the amount of hours requested. It is worth noting that this is often the cheaper option.

I am happy to accept payment via online bank transfer, in cash or by cheque.

For clients wishing to pay upfront to save money but who are nervous about the process and booking so many hours in advance, I am happy to offer one hour at the rate of £40 but reduce this down to either £35 or £30 if you then go on to book either 6 or 12 hours with me.

As every client and job is different it is sometimes quite difficult to provide an accurate idea of exactly how long it may take to get from start to finish.

On average you need atleast 3 hours to really start seeing a difference in a space or a room when sorting through things or organising items. This is effected by how many items there are to sort through/organise & whether they need to be dusted as they are sorted/organised or not.

During the initial consultation I will do my best to let you know how long I think it may take but it is very important to bare in mind that this will just be an estimate and can’t be relied upon to be exact.

Where possible, I like to encourage & support clients who’d like to do so, to recycle/repurpose/reuse or give away items that they wish to let go of. I am able to support this by taking an agreed amount of good quality items to clothing banks or charity shops although at times there may be an additional cost for this.

Where this is not an option I will be happy to refer you to companies who may be able to help you take things to the dump etc.

For clients wishing to sell on items second hand I am also happy to assist in doing this where you are not confident completing the process yourself.

Absolutely not!

My job is not to force anyone to let go of items they are sure they wish to keep, but rather to support you to make those choices with as little stress as possible. We will discuss your specific expectations on this part of the process during the initial consultation and you will be able to ask me any questions you might have at this point.

I live in central Bristol and cover Bristol & Bath. I will check the exact travel distance/time when making the initial booking and in some cases where the travel time is over an hour this may incur an additional charge for the client, however if this is the case I will ensure I notify you first.

We will discuss your needs/expectations around cleaning during the initial consultation or at the start of the first session. I generally expect to “clean as I sort” and this can include some “deep cleaning” in certain situations however this will inevitably mean the job takes longer which is why I feel it’s important to discuss it beforehand.

Currently, due to having children at school, I will generally only be able to work between the hours of 10 am and 2 pm, Monday - Friday although I am contactable between the hours of 9 am and 4 pm on these days.

There may be some instances where I can be flexible and complete work on an evening or a weekend where it is more suitable for the client so please let me know if you think this may be better for you when getting in touch.

My service is for absolutely anyone who feels that they need support with decluttering, organising or moving home.

I treat all my clients as individuals and I understand that everyone has very different situations and needs. Whether you class yourself as a hoarder, a collector or simply as someone who just cannot find the time or motivation to do this alone you are welcome to get in touch and have a discussion. I am not here to judge anyone, and I have lots of experience in dealing with my own cluttered spaces which is exactly why I am so passionate about helping others where I’m able too.

Due to the fact that I tailor sessions around my clients needs there isn’t necessarily a ‘typical’ session however in general you can expect us to begin by sorting items into groups. Once grouped I will support you to go through items individually to decide what will stay & what needs to go.

Everything that’s going will be sorted into recycling/charity shop bags etc. Everything that’s staying will be looked through to see what already has a home and what doesn’t.

Through out this process we may be dusting items and cleaning spaces ready for the organising stage.

Once we have placed everything that already has a home where it belongs, we will discuss organising solutions for everything currently without somewhere to live. Often at this stage we will also look at what caused the clutter to build up and changes that can be made to help you prevent this from happening again in the future.