Terms of service.

Confidentiality & privacy

Neetz Declutter & Organise is committed to client privacy. Anything seen in a client’s home, or anything a client tells me during the course of us working together, will remain strictly confidential. I am a member of the Association of Professional Declutterers and Organisers (APDO) and follow its code of ethics. I am also registered with the Information Commissioner’s Office (ICO), DBS checked and fully insured. See my privacy policy for more information about client privacy.

Consent

Would you agree to me taking ‘before’ and/or ‘after’ photos of pre-agreed parts of your home for anonymous use on social media, other marketing channels and the Neetz Declutter & Organise website? I will ensure that every image is entirely non-identifiable by removing family photos and any other personal items before the photos are taken.

A before’ photo:

Yes

No

An ‘after’ photo:

Yes

No

The decluttering and organising process

Advice

The advice I offer regarding your home and life is given in good faith and ultimately, it is your decision whether or not you wish to follow the advice and your responsibility for any consequences of following that advice. This is especially true when deciding which items you choose to let go of and which ones you choose to keep – the choice must be yours and you must accept responsibility for that. Sometimes, items may be found which are of higher value than either of us might anticipate. I am not a specialist in recognising such items and cannot be held responsible for failing to do so. If you think you might have high-value items in your house, I would recommend consulting a specialist before beginning the decluttering process.

I’m happy to investigate and recommend other businesses which might be of use to you such as cleaning specialists, waste removal companies, handy person services etc. However, it is your decision who you choose to work with and I cannot be held responsible for the working relationship you have with any company I refer you too.

Handling your items

While I’m committed to handling your possessions with the utmost care, unfortunately, accidents do happen. By agreeing to these Terms and Conditions, you accept that I cannot be held responsible for the accidental damage or loss of any of your possessions and rely on you to carry appropriate insurance for the compensation of damage or loss. I do, however, hold public liability and professional indemnity insurance.

Limits of work

As we go through the decluttering and organising process, I will do all I can to help you achieve the result you desire, however, there are a few limitations to the work I will do. These include, but are not limited to:

  • I am happy to clean for or with you as we go, however, I am not qualified to do any specialist cleaning, such as fabrics or carpet

  • I can help lift small or lightweight items and in some circumstances assist in moving furniture about however if I deem the items/furniture too large or heavy, or potentially of risk to either of us, they will need to be lifted/moved by someone else. I will not be held responsible for any damage caused when moving furniture about

  • I am comfortable working in a house with all kinds of pets however I do ask that any animals that might get in our way such as dogs, be kept in another room while we’re working

  • If there are any risks or danger to our health or safety, I reserve the right to stop a session and rearrange it once the risk/danger has been dealt with. These include, but are not limited to, working in spaces which might be risky, such as attics with unstable flooring, overly dusty or mouldy conditions, pest problems or certain hygiene issues

  • I am happy to make storage suggestions and in some instances may be able to help with lightweight flatpack assembly but I am not qualified to do heavier building work such as drilling or heavy-weight assembly of any sort

Discarding of your items

I can help you to sort through items you’re letting go of so that you can arrange to take them to a charity shop, clothing bank or to the tip or have them collected by a council or a clearance company. I own a vehicle and am also happy to take away good quality items to drop off to charity shops/clothing banks, however there will usually be an extra cost for this service which will be agreed dependent on your location and the location of the drop off point. You must also take full responsibility for which items you choose to discard. I can recommend waste disposal methods to you if this helps.

Cancellation policy

I understand that there may be times when you need to cancel a session at short notice. I ask that you provide as much notice as possible and reserve the right to invoice you with a £50 cancellation fee if you have provided less than 24 hours notice and without a reasonable explanation or if I arrive at your address to find that you’re unavailable. Please do not cancel a session if you feel nervous or unsure about using my services. I’m very friendly and supportive and I can assure you that you’ll be feeling much better once the session has started. If I need to cancel a session within 24 hours, I will usually offer compensation by way of a discount on your next rescheduled session.

Payment

You can prepay for an agreed number of hours and this can often be a cheaper option. Alternatively you can choose to pay as you go for my services, I will invoice you at the end of each session and will accept payment via online bank transfer, cash or cheque. Late payments might be charged interest as per the Late Payment of Commercial Debts Act 1998.

I do not charge a deposit but reserve the right to charge a cancellation fee as per the terms in my cancellation policy. I don’t usually need to take a lunch break as I work short days however if I do require one you will not be charged for this time.

I do not usually charge travel costs if working within a 30 minute drive of my home in Bristol however if I am required to enter the clean air zone in Bristol there will be a daily charge of £9 which I will include on your invoice. My vehicle is not required to pay the clean air zone charge for Bath. I will also discuss parking during the initial consultation as excessively high parking charges may also need to be covered by you, the client. If my travel time, to and from your address does exceed an hour I will negotiate a charge for this with you to cover fuel costs.

While working together, we may need to use a number of materials, such as bin bags, labels, post-it notes etc. These are generally included in the price. I can make suggestions on storage items if you require it, but you will need to purchase these yourself.

Please sign below to state your acceptance of these terms:

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